Refund policy

REFUNDS AND RETURNS:

Thank you for shopping at Josspure. We appreciate your business and strive to provide you with high-quality handmade soaps and body care products. If you are not entirely satisfied with your purchase, we’re here to help.

💸 90-Day Money Back Guarantee 💸

We want you to love every lather, scent, and self-care moment with Josspure. That’s why we offer a risk-free 90-day money back guarantee — yes, 90 days to try it, feel it, and fall in love.

If your skin isn’t happy or you're just not feeling it, no worries — simply reach out within 90 days and we’ll make it right with a full refund. No hassle, no guilt, no awkward questions.

We believe in our handmade products because they’re made with care, quality, and your well-being in mind. But if it's not your vibe, that's okay too. You’ve got nothing to lose — and glowing skin to gain.

Go ahead, try us. Your skin deserves it.

To start a return, you can contact us at mail@josspure.com. Please note that returns will need to be sent to the following address: 2920 Big Horn Bluff Ct, Fort Worth, Tx, 76108

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mail@josspure.com.

We want all of our customers to be satisfied. Please, email us at mail@josspure.com within 7 days, after you have received your order, if there may be any problem. Please, specify your order number and a brief description of the problem. If we consider that we are responsible for a mistake, we will contact you with further details.

Thank you,

Frances & Juan

Owners of JOSSPURE